S&S’s Client Support helps clients take command of technology with on-demand services that make a difference. Subject Matter Experts, workflow experience, programming professionals are the backbone to providing our clients innovative solutions while reducing the cost and time of their office’s operations. The following services are available to our clients:
The Applications Support Help Desk is comprised of professionals who are highly skilled in both the S&S’ software application, but ever as important, the client’s business function and workflow.
As a Microsoft® Certified Partner, our clients are supported by Microsoft® Certified System Administrators (MCSA), System Engineers, (MCSE), System Engineers: Security, (MCSES), Database Administrator, (MCDBA), Application Developer, (MCAD), Desktop Support Technician, (MCDST), Systems Administrator: Messaging, (MCSAM), Systems Administrator: Security, (MCSAS), and System Developers (MCSD). Whether voice call or remote monitoring or online communications, our clients receive immediate attention and support to keep their offices running smoothly.
Training and User Group Seminars
We ensure our clients gain the full advantages and process improvements of the S&S applications by providing training for our clients. Going beyond task-bound instruction, S&S Client Support training helps clients improve their processes with best-practice examples.
User groups are a key means for our clients to maximize the value of their applications. Each client group meets regularly with S&S Client Support analysts and programmers to:
- Discuss issues, ideas and procedures
- Demonstrate new products
- Preview applications in development
End of the year, beginning of the year, anytime a special report or printing activity causes a flurry of activity, S&S can provide ‘peace of mind’ to our clients with outsourced services.
S&S Outsourced Services are fully diversified, end-to-end services. With our strong knowledge of our clients’ technology and workflow; we are able to deliver printing services, job training, data management, report generation, or other services with substantial cost savings and productivity gains for our clients.